Privacy Policy

Depending on how you use the Website, we may collect the following categories of information. 

3.1 Identity and contact information 

This may include: 

• Full name;  

• Email address;  

• Mobile or telephone number;  

• Billing address;  

• Shipping address;  

• City, state and postal code;  

• Country;  

• Customer or account identification details; and  

• Name and contact details of an authorised school or institutional representative.  
  
  

3.2 Account information 

When you create an account, we may collect: 

• Username;  

• Email address;  

• Account preferences;  

• Saved addresses;  

• Order history;  

• Wishlist information;  

• Password or authentication information; and  

• Account activity.  
  
  

Passwords are processed through the Website’s authentication system. You should not share your password with any other person. 

3.3 Order and transaction information 

When you place an order, we may collect: 

• Products ordered;  

• Book set, class, subject and quantity selected;  

• Order number;  

• Purchase value;  

• Taxes and shipping charges;  

• Discounts and coupon information;  

• Payment status;  

• Order date;  

• Delivery status;  

• Cancellation, return, replacement or refund information; and  

• Invoice and transaction records.  
  
  

3.4 Payment information 

Payments may be processed through independent payment gateways, banks, UPI service providers, card networks or other financial-service providers. 

We may receive limited payment-related information such as: 

• Payment method;  

• Transaction reference number;  

• Payment status;  

• Amount paid;  

• Date and time of payment;  

• Refund status; and  

• Limited masked payment identifiers.  
  
  

Kenbee does not ordinarily receive or store your complete card number, card verification value, UPI PIN, internet-banking password or other confidential payment credentials. 

Your payment provider’s own privacy policy and terms may apply to the information processed by it. 

3.5 Shipping and delivery information 

For fulfilling your order, we may collect or process: 

• Recipient’s name;  

• Delivery address;  

• Postal code;  

• Contact number;  

• Delivery instructions;  

• Courier tracking information;  

• Proof or confirmation of delivery;  

• Failed-delivery information; and  

• Communications between the customer, Kenbee and the delivery provider.  
  
  

3.6 Customer-support information 

When you contact us, we may collect: 

• The content of your email, telephone, WhatsApp or support communication;  

• Complaint details;  

• Order-related questions;  

• Photographs or videos of damaged or incorrect products;  

• Return or refund requests;  

• Feedback provided by you; and  

• Records of how your enquiry or complaint was handled.  
  
  

3.7 School, institutional and business information 

When a school, teacher, distributor, bookseller or institution contacts us, we may collect: 

• School or organisation name;  

• Contact person’s name and designation;  

• Business email address;  

• Telephone or WhatsApp number;  

• School address and location;  

• Number of students or classes;  

• Curriculum or product requirements;  

• Sample-book requests;  

• Catalogue requests;  

• Demonstration or training requests;  

• Tax or invoicing details;  

• Purchase-order information; and  

• Partnership or distribution enquiries.  
  
  

3.8 Reviews and submitted content 

Where the Website permits reviews, comments, testimonials or enquiries, we may collect: 

• Your name or display name;  

• Rating;  

• Review or testimonial;  

• Uploaded photograph;  

• Questions or comments; and  

• Other content submitted by you.  
  
  

Please avoid publishing personal information that you do not want other Website users to see. 

3.9 Technical and usage information 

When you use the Website, certain information may be collected automatically, including: 

• Internet Protocol address;  

• Browser type and version;  

• Device type;  

• Operating system;  

• Screen size;  

• Referring website;  

• Pages viewed;  

• Search terms used on the Website;  

• Products viewed or added to the cart;  

• Date and time of visits;  

• Approximate location derived from an IP address;  

• Website errors;  

• Session information; and  

• Cookie or similar technology identifiers.  
  
  

3.10 Marketing preferences 

We may record: 

• Whether you agreed to receive marketing communications;  

• Preferred communication channel;  

• Newsletter subscriptions;  

• Promotional messages opened or interacted with;  

• Unsubscribe requests; and  

• Advertising or cookie choices.  
  
  

3.11 Fraud and security information 

We may process information reasonably necessary to: 

• Detect suspicious transactions;  

• Prevent unauthorised access;  

• Identify fraudulent orders;  

• Protect customer accounts;  

• Investigate attempted misuse;  

• Maintain website security logs; and  

• Comply with legal or cybersecurity requirements.